Local EU returns
Handle returns closer to your customers.
Local infrastructure for European e-commerce
Protect your margins when customers return products
Returns Spot helps online sellers handle returns locally, reduce unnecessary costs and recover more value from returned products.
Built for growing e-commerce brands selling across the EU.
Protect profits
Reduce return costs and retain more value from every order.
Fewer long-distance moves
Reduce unnecessary cross-border return shipping.
More value recovered
Restock, resell or consolidate returned inventory.
The hidden cost
Returns are the hidden costs of e-commerce
Growing online businesses focus heavily on acquiring customers and increasing sales. But when products come back, margins disappear.
- Expensive return shipping
- No local return address
- Limited visibility after a return
- Returned products losing value
For many sellers, a successful sale can quickly become an unprofitable order.
What one return can do to your margin
| Order economics | Traditional | Returns Spot |
|---|---|---|
| Selling price | € 45,00 | € 45,00 |
| Cost of goods | € 15,00 | € 15,00 |
| Outbound shipping | € 8,00 | € 8,00 |
| Original margin | € 22,00 | € 22,00 |
| Package weight | Up to 10 kg | Up to 10 kg |
| Return shipping to supplier | € 25,50 | — |
| Inspection & intake per item | — | € 2,75 |
| Reshipping service | — | € 2,50 |
| Shipping label | — | € 6,75 |
| Total return cost | € 25,50 | € 12,00 |
| Item resold | — | € 45,00 |
| Result after return | Loss€ -25,50 | Profit€ 33,00 |
Illustrative example for a package up to 10 kg. The €12 Returns Spot scenario combines €2.75 inspection and intake, €2.50 reshipping service and a €6.75 shipping label. Actual pricing and recovery outcomes may vary.
Say goodbye to shipping returns to China 🇨🇳
Returns Spot connects online sellers with local return locations across the EU where products can be received, inspected and processed.
Instead of managing every return manually or shipping products long distances across Europe, create a smarter process closer to your customers.
Customer return
Returns Spot warehouse
Inspection
New customer
How it works
A simpler way to handle returns
01
Give customers a local return option
Provide a return address closer to your customers without owning warehouses.
02
Receive and inspect returned products
Products are received, checked and assessed based on their condition.
03
Decide the best next action
Recover value through restocking, reselling, consolidation or responsible disposal.
Why e-commerce sellers choose Returns Spot
Protect your margins
Returns should not turn profitable orders into losses. Reduce unnecessary costs and make smarter decisions about returned inventory.
Local returns without the infrastructure
Offer customers a smoother return experience without building your own warehouse network.
Recover value from returned products
Returned products are not always losses. With the right process, they can become recovered revenue.
Built for businesses selling across the EU
Shopify stores
Create a better returns experience as you scale across Europe.
Dropshipping businesses
Move beyond expensive cross-border return solutions.
E-commerce brands
Protect margins while improving customer experience.
Marketplace sellers
Create a reliable process for returned inventory.
Returns are a logistics problem. We build the infrastructure.
Many online sellers have solved how to ship products to customers. The next challenge is what happens when products come back. Returns Spot is building the infrastructure layer that makes reverse logistics simpler, faster and more valuable.
Simple pricing
Choose the plan that fits your return volume
Start with the return infrastructure you need today and scale as your business grows.
| Feature | Starter €19.99 / month | GrowthRecommended €49.99 / month | Scale €79.99 / month |
|---|---|---|---|
| Included returns | 25 / month | 100 / month | 250 / month |
| European return address | |||
| Customer return portal | |||
| Automated return instructions | |||
| Return request management | |||
| Return status tracking | |||
| Basic return dashboard | |||
| Return reason analytics | — | ||
| Customer photo uploads | — | ||
| Product condition checks | — | ||
| Refund approval workflow | — | ||
| Restock recommendations | — | ||
| Shopify integration | — | ||
| Multiple return locations | — | — | |
| Advanced analytics | — | — | |
| Bulk return management | — | — | |
| Inventory reintegration workflow | — | — | |
| API access | — | — | |
| Priority support | — | ||
| Dedicated support | — | — | |
| Extra returns | €0.75 / return | €0.50 / return | €0.35 / return |
| Inspection | €2.00 / item | €2.00 / item | €2.00 / item |
| Reshipping handling | €2.50 + shipping label | €2.50 + shipping label | €2.50 + shipping label |
Stop losing margin on every return
Join the Returns Spot early access list and be among the first sellers to experience a smarter way to handle returns.
Join the waitlist